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1. About this statement
This Privacy Statement explains how kTB Solutions handles personal information in connection with this website, product inquiries and business communications. It applies to visitors, prospective customers, customer contacts and supplier contacts.
The main business contact is KTB Solutions Inc., 1754 Technology Drive, Suite 122, San Jose, CA 95110, USA. Regional sales offices may assist with your inquiry. For privacy questions, email sales@ktbsolutions.com or use our contact page.
2. Information collected
- Information you provide: your name, company, position, business email, phone number, address, country, product interests, inquiry subject and message when you contact us.
- Business records: correspondence, quotation requests, order details, delivery information and service or calibration requests provided during a business relationship.
- Technical information: IP address, browser and device information, referring pages, page requests, timestamps and website interactions generated when you browse the site.
Please provide only information relevant to your inquiry. Do not send payment card details, passwords, sensitive personal information or controlled technical material through a general website form.
3. How information is used
Information is used to respond to inquiries, recommend suitable products, prepare quotations, process agreed orders, arrange delivery and provide technical or after-sales support. Technical information helps operate the website, investigate errors, limit spam and understand how visitors use our pages.
Where data protection law requires a lawful basis, the relevant basis depends on the activity: steps requested before a contract or performance of a contract; legitimate interests in business communications, website operation and security, subject to applicable safeguards; legal obligations; or consent where required. A product inquiry is not, by itself, consent to unrelated promotional messages.
4. Matomo analytics and cookies
This website uses Matomo Analytics, with tracking requests sent to our ktbsolutions.com/ktb-stats/ installation. The website tracking code records page views and enables tracking of downloads and outbound link clicks.
Depending on the Matomo configuration and browser settings, analytics may process visitor identifiers, IP-related location information, browser and device details, referring URLs, visited pages and interaction times. The standard Matomo tracker can use first-party cookies, including cookies with names beginning _pk_id and _pk_ses, to distinguish visits. This statement does not imply that cookies are disabled or that IP addresses are fully anonymized.
You can review, delete or block cookies through your browser settings and use browser privacy controls to restrict requests. Blocking cookies alone may not prevent every analytics request. Contact us if you need assistance with a privacy request relating to analytics. Where applicable law requires consent, that requirement applies separately from this notice.
5. Website services and recipients
Inquiry information may be handled by the relevant sales or technical team and by service providers needed for hosting, email delivery, IT support, order fulfillment or professional advice. Transaction-related information may also be shared with manufacturers, distributors, carriers or customs intermediaries where necessary for your request or an agreed order. Information may be disclosed where required by law or to address legal claims.
The website loads Google reCAPTCHA for spam protection, Google Fonts, and styles or scripts delivered through jsDelivr. Your browser may connect directly to these providers and transmit technical information such as an IP address and browser details. Their own notices explain their processing: Google Privacy Policy, Google Terms of Service and jsDelivr Privacy Policy.
6. International processing
Our business serves customers in different countries. An inquiry may involve our main office, the relevant regional office or a service provider located outside your country. The rules protecting personal information may differ between locations.
Where international transfer restrictions apply, the applicable legal requirements and safeguards must be met. Contact us for information about the recipients and safeguards relevant to your particular inquiry or transaction.
7. Retention and security
Retention depends on the purpose and type of record. Inquiry correspondence may be needed for follow-up; quotation, order, tax and service records may need to be kept for contractual, accounting or legal reasons. Analytics retention depends on the settings of the Matomo installation. There is no single retention period stated here for every category of information; you may ask us about a particular record.
No website, email system or transmission method can be guaranteed completely secure. Avoid sending confidential technical designs or sensitive information until a suitable communication method and any necessary confidentiality arrangements have been agreed.
8. Your choices and rights
Depending on your location and the applicable law, you may have rights to request access to personal information, correction, deletion, restriction of processing or a portable copy; to object to certain processing; or to withdraw consent where processing relies on it. These rights are subject to legal conditions and exceptions. You may also be entitled to complain to your local data protection authority.
Send requests to sales@ktbsolutions.com with the subject Privacy Request. Tell us what information or interaction your request concerns. We may need proportionate information to verify your identity before responding. Please do not include identity documents in your initial email unless requested through an appropriate channel.
9. Other websites and younger visitors
Links to manufacturers, documentation or other websites lead to services with their own privacy practices. This statement applies to this website and our related business communications, rather than to independently operated third-party sites.
Our products and services are intended for professional and business use. The website is not directed to children. If you believe a child has submitted personal information, please contact us so that the matter can be reviewed.
10. Updates and contact
This statement may be updated when website features, business processes or applicable requirements change. The date shown on this page identifies the latest revision. Review this page periodically and contact us if you need clarification about a particular use of information.
Privacy contact: sales@ktbsolutions.com
Telephone: +1 (650) 383-0079
Related information: Sales Conditions